Customer Care Executive

Will be responsible for handling all the complaints and resolve the issues in a manner time with collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval

Job Description

  • Handle complaints, customer queries, resolve issues within specified timelines.
  • Conduct necessary research and follow with other departments on behalf of the customer.
  • Provide status update to customers on pending / ongoing cases.
  • Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.

Job Requirements

  • 3- 5 years of experience.
  • Graduate from a well-known university.
  • Experience in the customer interface.
  • High communication and problem-solving skills.

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