Will be responsible for handling all the complaints and resolve the issues in a manner time with collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval
Customer Care Executive
Job Description
- Handle complaints, customer queries, resolve issues within specified timelines.
- Conduct necessary research and follow with other departments on behalf of the customer.
- Provide status update to customers on pending / ongoing cases.
- Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.
Job Requirements
- 3- 5 years of experience.
- Graduate from a well-known university.
- Experience in the customer interface.
- High communication and problem-solving skills.